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TicketDesk 1.2.2

Rating:        Based on 3 ratings
Reviewed:  3 reviews
Downloads: 2668
Released: Feb 21, 2009
Updated: Feb 22, 2009 by StephenRedd
Dev status: Stable Help Icon

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Source Code
source code, 3259K, uploaded Feb 22, 2009 - 1477 downloads

Other Available Downloads

application, 3047K, uploaded Feb 22, 2009 - 1191 downloads

Release Notes

Repackaged release 1.2.1 as 1.2.2 to fix a critical bug.
  • Fixed: Users whose roles change do not get updated with the correct set of default views in TicketCenter.

Repackaged release 1.2 as 1.2.1 to fix a critical bug.
  • Fixed: IIS root web, exception thrown opening any page in admin section.

TicketDesk 1.2 contains major feature improvements as well as numerous bug-fixes and enhancements.

New in this release:
  • New Ticket Viewer/Editor
    • Rich Text Editor for comments and ticket details
    • Improved Work-Flow for resolved, closed, and more-info tickets
    • Smoother UI
  • Improved TicketCenter
    • Multi-Column sorting
    • Better Filtering
    • Remembers view settings between sessions
    • Improved performance
  • Improved Attachment Handling
    • Upload multiple attachments
    • Upload attachments for new tickets
    • Attachment Description field
    • Ability to add comments with uploading attachments
  • New Email Notification System
    • History and Activity stored in DB
    • Intelligently cuts spam when multiple updates occur rapidly
    • Automatic retry for failed deliveries
  • Customizable RSS feeds
  • Advanced error logging with ELMAH

Reviews for this release

Very useful :)
by loginitin on May 24, 2009 at 5:14 AM
Good work.. Product is uncluttered and intuitive. Too many bells and whistles on an app will scare off my end users. Just what i was looking for.
by ColinWilliams on Feb 19, 2009 at 9:00 PM
I downloaded this 2 days ago and have started playing around with it. It's pretty impressive. It's user friendly and easy to use. Great job, Stephen and the Team.
by kulku on Feb 19, 2009 at 3:42 PM