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Auto Assign Tickets

Jun 5, 2012 at 6:38 AM

Hello, I am rather new to WEB and ticketDesk.

I have installed ticketDesk 1.2.3 on a server with active directory. all groups are properly set. but i can't seem to make the auto assign tickets according to category work. can some one please guide me through of how to make this work ? all I did was create a new table called "dbo.defaultAssignment" and put the categories on the left and users on the right. is that how it should be done ?

thank you for your patience and time !

Coordinator
Jun 5, 2012 at 5:06 PM

You'll need to modify the code to use your new table and make the appropriate auto-assignments when the ticket is created. Most of your changes will be in the TicketDesk.Domain project. You'll need to add your new table to the entity model in TicketDeskEntities.edmx, then create a repository class that handles reading/writing data for that table. The main place you ultimately want to change is the TicketService class's CreateNewTicket method. That's where you'd read from your table, and then set the appropriate name for the user that should be assigned to the new ticket.