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Cant upload .docx files

Aug 8, 2011 at 3:58 PM



Have a problem with ticketdesk, Is it a known problem that you can upload files with file extension of more than 3 characters?


Best regards Mats

Aug 9, 2011 at 6:23 AM

What version of TicketDesk are you using? Can you give me more specifics about the problem; error messages, a description of how it behaves, etc.? 

As far as I am aware though, there are no problems related to the number of characters in the file extension.

There was a bug with some older releases of TicketDesk 1.2.x with the mime types. Microsoft Office uses exceedingly crazy long mime types for the office files. For example, the word docx files have a mime-type of "application/vnd.openxmlformats-officedocument.wordprocessingml.document". The table in the database where TicketDesk stores file attachments did not have enough room in the column where the mime type is recorded. This was fixed in changeset 35462 with a simple alter script. This was fixed in 1.2.3.


Aug 9, 2011 at 7:27 AM

That was the problem. Thanks stephen you rock.

Awesome to get that to work. Many many thanx.

(will still give the beta a test)


/best regards Mats