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Roles are not defined correctly

Mar 29, 2010 at 10:35 PM
Edited Mar 30, 2010 at 6:00 PM

We are using Active Directory security with TicketDesk.  Everything seems to be working, except, my help desk users can not properly edit or handle tickets.  There is no take over button, or assigning of tickets, it is not available.  Any ideas?